Privacy Policy – Cabji Online Gaming Bangladesh

01 Who We Are

This Privacy Policy applies to the cabji online gaming platform, accessible at cabji.net. When this policy refers to "cabji", "we", "us", or "our", it means the cabji platform and the team responsible for operating it.

Cabji is an online gaming and sports betting platform serving players in Bangladesh. The platform offers casino games, live table games, crash games, and sports betting, all accessible via browser or the cabji mobile app. As part of operating this platform, cabji collects and processes certain personal data about registered players and visitors.

This Privacy Policy explains what data cabji collects, why it is collected, how it is used, who it may be shared with, and what rights you have in relation to your personal data. If you have questions about anything in this policy, contact the cabji support team at [email protected].

02 Data We Collect

Cabji collects personal data in several ways — directly from you when you register or use the platform, automatically when you interact with the cabji website or app, and from third parties such as payment providers when you make a deposit or withdrawal.

Data you provide directly to cabji:

• Full name and date of birth (required for registration and age verification)
• Phone number and email address (used for account communication and support)
• Payment account details including bKash, Nagad, or Rocket account numbers
• Identity documents such as a national ID card or passport (required for KYC verification)
• Any information you provide when contacting cabji support

Data collected automatically when you use cabji:

• IP address and approximate geographic location
• Device type, operating system, and browser information
• Pages visited on the cabji website and time spent on each page
• Game activity including games played, bets placed, and session duration
• Login timestamps and account activity logs

Data received from third parties:

• Transaction confirmation data from bKash, Nagad, and Rocket when you make a deposit or withdrawal
• Identity verification results from KYC service providers where applicable

03 How We Use Your Data

Cabji uses the personal data it collects for the following purposes:

• Account management: To create and maintain your cabji account, verify your identity, and manage your account settings and preferences.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods. Your payment details are used only for transaction processing and are never stored beyond what is necessary for this purpose.
• Platform security: To detect and prevent fraud, unauthorised account access, money laundering, and other prohibited activities. Cabji uses automated systems and manual review processes to monitor for suspicious activity.
• Customer support: To respond to your enquiries, resolve account issues, and provide assistance when you contact the cabji support team.
• Legal compliance: To comply with applicable laws and regulations, including anti-money laundering (AML) requirements, age verification obligations, and any requests from regulatory authorities.
• Responsible gaming: To monitor your gaming activity and provide responsible gaming tools such as deposit limits and self-exclusion. Cabji uses your activity data to identify patterns that may indicate problem gambling and to reach out proactively where appropriate.
• Platform improvement: To analyse how players use the cabji platform and identify areas for improvement. This analysis uses aggregated, anonymised data wherever possible.
• Marketing communications: To send you information about cabji promotions, bonuses, and new games — but only if you have opted in to receive such communications. You can opt out at any time.

04 Legal Basis for Processing

Cabji processes your personal data on the following legal bases:

• Contract performance: Processing your registration data, payment details, and account activity is necessary to provide the cabji service you have signed up for. Without this data, cabji cannot operate your account or process your transactions.
• Legal obligation: Cabji is required by law to collect and retain certain data, including identity verification records and transaction histories, for anti-money laundering compliance and other regulatory purposes.
• Legitimate interests: Cabji processes certain data — such as device information and activity logs — on the basis of legitimate interests, specifically to protect the security of the platform and prevent fraud. These interests do not override your fundamental privacy rights.
• Consent: Where cabji relies on your consent to process data — for example, for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

05 Data Sharing

Cabji does not sell, rent, or trade your personal data to any third party. Data is shared only in the following limited circumstances:

• Payment providers: When you make a deposit or withdrawal, cabji shares the necessary transaction details with your chosen payment provider (bKash, Nagad, Rocket). These providers process your payment data under their own privacy policies and are responsible for the security of that data on their end.
• Identity verification services: Where cabji uses a third-party KYC provider to verify your identity, your identity document data is shared with that provider for verification purposes only. The provider is contractually bound to use your data only for this purpose.
• Technology and infrastructure providers: Cabji uses third-party services for hosting, security, and platform operations. These providers access data only to the extent necessary to perform their services and are bound by data processing agreements.
• Legal and regulatory authorities: Cabji may disclose your personal data to law enforcement agencies, regulatory bodies, or other authorities where required to do so by law, court order, or in response to a legitimate legal request.
• Business transfers: In the event of a merger, acquisition, or sale of the cabji business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy terms that will apply.

06 Cookies and Tracking

Cabji uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the site is used. A cookie is a small text file stored on your device when you visit the cabji website.

The types of cookies cabji uses:

• Essential cookies: Required for the cabji platform to function. These include session cookies that keep you logged in and security cookies that protect your account. These cannot be disabled without breaking core platform functionality.
• Functional cookies: Remember your preferences such as language settings and display options to improve your experience on cabji.
• Analytics cookies: Help cabji understand how players navigate the platform, which pages are most visited, and where improvements can be made. This data is aggregated and does not identify individual users.
• Security cookies: Used to detect and prevent fraudulent activity, including identifying unusual login patterns or suspicious device behaviour on the cabji platform.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to use the cabji platform. Cabji does not use third-party advertising cookies or cross-site tracking technologies.

07 Data Retention

Cabji retains your personal data for as long as your account is active and for a period after account closure as required by law and legitimate business needs. The general retention periods cabji applies are:

• Account and identity data: Retained for the duration of your cabji account and for a minimum of five years after account closure, in line with anti-money laundering regulatory requirements.
• Transaction records: Retained for a minimum of five years from the date of each transaction, as required for financial compliance purposes.
• Support communications: Retained for up to three years from the date of the last interaction, to allow cabji to reference previous support history if needed.
• Marketing consent records: Retained for as long as you remain opted in, and for a reasonable period after opt-out to demonstrate compliance with consent requirements.
• Analytics data: Aggregated and anonymised analytics data may be retained indefinitely as it cannot be used to identify individual players.

When data is no longer required, cabji securely deletes or anonymises it. If you request deletion of your data before the end of the applicable retention period, cabji will delete what it legally can and restrict processing of the remainder to compliance purposes only.

08 Your Rights

As a cabji player, you have the following rights in relation to your personal data. To exercise any of these rights, contact cabji at [email protected] with your request and account details.

• Right of access: You can request a copy of the personal data cabji holds about you. Cabji will provide this within a reasonable timeframe at no charge.
• Right to rectification: If any of your personal data held by cabji is inaccurate or incomplete, you have the right to request that it be corrected. You can update most account details directly through your cabji account settings.
• Right to erasure: You can request that cabji delete your personal data. Cabji will comply where there is no legal obligation to retain the data. Where retention is legally required, cabji will restrict processing to compliance purposes only.
• Right to restrict processing: You can ask cabji to restrict the processing of your data in certain circumstances, for example while a dispute about the accuracy of your data is being resolved.
• Right to data portability: You can request that cabji provide your personal data in a structured, machine-readable format so that you can transfer it to another service if you wish.
• Right to withdraw consent: Where cabji processes your data on the basis of consent — such as for marketing communications — you can withdraw that consent at any time through your account settings or by contacting support.
• Right to object: You can object to cabji processing your data on the basis of legitimate interests. Cabji will stop processing unless it can demonstrate compelling legitimate grounds that override your interests.

09 Data Security

Cabji takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration.

• All data transmitted between your device and the cabji platform is encrypted using TLS (Transport Layer Security).
• Sensitive data including identity documents and payment details is stored using encryption at rest.
• Access to personal data within the cabji organisation is restricted on a need-to-know basis. Staff who handle personal data are trained on data protection obligations.
• Cabji conducts regular security reviews and vulnerability assessments of the platform infrastructure.
• In the event of a data breach that poses a risk to your rights and freedoms, cabji will notify affected players and relevant authorities as required by applicable law.

While cabji takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password for your cabji account and never share your login credentials with anyone.

10 Children's Privacy

The cabji platform is strictly for adults aged 18 and over. Cabji does not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register on cabji or provide any personal data to the platform.

If cabji becomes aware that personal data has been collected from a person under 18, that data will be deleted immediately and the associated account will be closed. If you believe a minor has registered on cabji, please contact [email protected] immediately so the matter can be investigated and resolved promptly.

Cabji uses age verification as part of the registration process and may request documentary proof of age at any point. This is to protect minors and to comply with responsible gaming obligations.

11 Changes to This Policy

Cabji may update this Privacy Policy from time to time to reflect changes in the platform, applicable laws, or data processing practices. When changes are made, the updated policy will be published on this page with a revised "Last Updated" date at the top.

For significant changes that materially affect how cabji processes your personal data, cabji will notify registered players via email or an in-platform notification before the changes take effect. For minor updates, the revised policy will simply be published on this page.

It is your responsibility to review this Privacy Policy periodically. Continued use of the cabji platform after any update constitutes your acceptance of the revised policy. If you do not agree with any changes, you should stop using cabji and may request account closure by contacting support.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way cabji handles your personal data, please get in touch with the cabji support team. We are available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Available within your cabji account after login.
• FAQ: Common questions are answered on the FAQ page.

For data rights requests specifically — such as access, deletion, or portability requests — please email [email protected] with the subject line "Data Rights Request" and include your registered phone number or email address so the cabji team can locate your account. Cabji will acknowledge your request within 5 business days and aim to resolve it within 30 days.

You may also wish to review the Terms and Conditions and the Responsible Gaming page for further information about how cabji operates and the protections available to you as a player.